Q. WILL YOU RESTOCK ITEMS THAT ARE MARKED AS "SOLD OUT"?
Most items may never get restocked, however, if there is a lot of demand we may restock it. If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available, we will send you an e-mail to let you know. If there is no more stock, we will remove it from the website
Q. WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?
Yes, we have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.
Q. IS IT POSSIBLE TO RECEIVE REGULAR INFORMATION VIA E-MAIL WITH THE LATEST TGEARS ITEMS AND OFFERS?
Yes, you just have to subscribe to T-GEAR newsletter by filling in your email ID, and you will receive information about the latest T-GEAR items, articles and events.
Q. HOW CAN I MAKE SURE MY PURCHASE WAS MADE CORRECTLY?
Once you place your order you will receive a confirmation e-mail or WhatsApp message. If you did not receive the e-mail or WhatsApp message, you can contact our Customer Service department via WhatsApp at 0333-0234412.
Q. CAN I FIND OUT THE STATUS OF MY ORDER?
You can track the status by contacting our customer service department on WhatsApp number at 0333-0234412.
Q. WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM/ INCORRECT ITEM?
TGEAR only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department via WhatsApp, sharing the images of the defective article along with your order number at 0333-0234412.
If you were to, accidentally, receive an item that you did not order, please contact our customer service department
Q. CAN I CANCEL MY ORDER?
Yes only if the order is not dispatched yet. You can contact our customer service department via WhatsApp at 0333-0234412 to get your order cancelled.
Q. IS MY PERSONAL INFORMATION CONFIDENTIAL?
Your personal information is confidential. We do not rent, sell, barter or trade personal information. We use this information to fulfill your order and to communicate with you about your order. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.
Q. HOW CAN I CONTACT THE CUSTOMER SERVICE DEPARTMENT?
You can share your queries or comments by calling or WhatsApp at 0333-0234412 or by E-mailing us at info@tgearofficial.com
Q. CAN I PLACE AN ORDER BY PHONE?
No. You will have to place the order online on our website.
Most items may never get restocked, however, if there is a lot of demand we may restock it. If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available, we will send you an e-mail to let you know. If there is no more stock, we will remove it from the website
Q. WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?
Yes, we have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.
Q. IS IT POSSIBLE TO RECEIVE REGULAR INFORMATION VIA E-MAIL WITH THE LATEST TGEARS ITEMS AND OFFERS?
Yes, you just have to subscribe to T-GEAR newsletter by filling in your email ID, and you will receive information about the latest T-GEAR items, articles and events.
Q. HOW CAN I MAKE SURE MY PURCHASE WAS MADE CORRECTLY?
Once you place your order you will receive a confirmation e-mail or WhatsApp message. If you did not receive the e-mail or WhatsApp message, you can contact our Customer Service department via WhatsApp at 0333-0234412.
Q. CAN I FIND OUT THE STATUS OF MY ORDER?
You can track the status by contacting our customer service department on WhatsApp number at 0333-0234412.
Q. WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM/ INCORRECT ITEM?
TGEAR only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department via WhatsApp, sharing the images of the defective article along with your order number at 0333-0234412.
If you were to, accidentally, receive an item that you did not order, please contact our customer service department
Q. CAN I CANCEL MY ORDER?
Yes only if the order is not dispatched yet. You can contact our customer service department via WhatsApp at 0333-0234412 to get your order cancelled.
Q. IS MY PERSONAL INFORMATION CONFIDENTIAL?
Your personal information is confidential. We do not rent, sell, barter or trade personal information. We use this information to fulfill your order and to communicate with you about your order. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.
Q. HOW CAN I CONTACT THE CUSTOMER SERVICE DEPARTMENT?
You can share your queries or comments by calling or WhatsApp at 0333-0234412 or by E-mailing us at info@tgearofficial.com
Q. CAN I PLACE AN ORDER BY PHONE?
No. You will have to place the order online on our website.