Return & Exchange Policy

Return & Exchange Policy

Your Order Return or Exchange Rights

The deadline for returning or exchanging an order is 7 days from the date on which you received the goods.

In order to exercise your right of return or exchange, you must inform us of your decision by means of a clear statement.
Note: Change of mind is not acceptable.

You can inform us of your decision by:

  • On WhatsApp: 0333-0234412


EXCHANGE POLICY:

Possibilities of Exchange:

  • Exchange due to size issue

  • Exchange with any other article

  • Change of mind

Conditions for Exchange:

  • Customers will bear the expense of sending the product to our wear house.

  • Rs.250 will be charged as delivery charges by TGEAR.

  • The goods were purchased in the last 7 days

  • The tag on the goods is not removed

  • Items must be unworn and unwashed

  • We cannot accept items that have distinct odors or signs of wear and tear.

    Process Of Exchange:

  • Return your goods on the address given by our customer care team via any courier company (Costumer will bear the returning amount).
  • Once the Goods are arrived at our Wearhouse you will be informed.
  • Select the goods to exchange available on the store.
  • Rs.200 Delivery charges will be charged by TGEAR.


RETURN POLICY:
Return or Refund of goods purchase is not possible due to the high percentage of Tax being charged over E-Commerce businesses.
The return is only possible if it matches the possibility of return below.

Possibilities of Return:

  • The item delivered is damaged or has stain marks.Β 

Conditions for Returns:

In order for the goods to be eligible for a return or exchange, please make sure that:

  • The goods were purchased in the last 7 days

  • The tag on the goods is not removed

  • Items must be unworn and unwashed

  • We cannot accept items that have distinct odors or signs of wear and tear

  • Delivery Charges worth Rs.250 will be deducted from the total order amount.

Note: Change of mind is not acceptable.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

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Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You will be refunded the total amount minus any delivery charges and taxes.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured mail service which can be tracked. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

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Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: support@tgearofficial.com

  • On WhatsApp: 0333 0234412